Terms & Conditions

• Laundry orders will generally be delivered within 72 hours.
• Dry Cleaning garments will generally be delivered within 120 hours.
• Urgent delivery requests may attract an additional charge of 50%.
• For Free Pick-up & Delivery, the laundry order should be 6 KG or more.
• We make every reasonable effort to deliver garments on time. However, unforeseen circumstances may cause delays. Customers will be informed about the revised delivery time.
• Customers are requested to examine their garments at the time of delivery.
• Mr. Bright Laundry will not be responsible for colour bleeding, colour fastness, shrinkage, or damage to delicate embellishments, embroidery, prints, or decorative work that may occur during the cleaning process.
• Every effort is made to remove stains; however, stubborn or permanent stains cannot be guaranteed to be completely removed.
• All garments and articles are accepted for processing at the customer's risk, subject to the applicable terms of service.
• Garments that are not collected within 15 days from the scheduled delivery date may not be covered under our responsibility for storage or upkeep.
• Mr. Bright Laundry shall not be responsible for loss or damage arising from circumstances beyond reasonable control, including fire, burglary, natural calamities, or other unforeseen events.
• Garment charges may be determined on a case-by-case basis, depending on the fabric, design, condition, size, embellishments and complexity of the garment.
• Prices displayed on our website or price list are indicative and may vary.
• We reserve the right to select the most appropriate cleaning method for each garment based on its fabric, condition and care requirements.
• Cleaning methods may include washing, dry cleaning, emulsifier-based cleaning, detergents, softeners, delicate/soft wash and other suitable professional cleaning technologies.
• Mr. Bright Laundry may maintain an online presence across social media and digital platforms for communication, marketing and promotional purposes.
• All disputes relating to our services shall be subject to the jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.
• With appropriate care for customer privacy, images of garments may be used for promotional or educational purposes where permitted.
• Our prices and services may vary depending on the location, garment type, fabric, service requirements and applicable offers.

• Mr. Bright Laundry respects the privacy of its customers and takes reasonable measures to protect the personal information shared with us.
• Personal information may be collected through our website, customer registration, WhatsApp, telephone calls, enquiry forms, booking forms or other communication channels.
• Information shared by customers is used for the purpose for which it has been provided and for providing, managing and improving our services.
• By submitting personal information through our website or other communication channels, customers consent to its use for legitimate service-related purposes.

We may use customer information to:

• Inform customers about order status.
• Contact customers regarding pickup and delivery.
• Share information about services and offers.
• Share packages and promotional offers.
• Respond to customer enquiries and complaints.
• Improve our services through feedback.

We may contact customers through:

• 📞 Telephone Call
• 💬 WhatsApp Message
• 📱 SMS / Text Message
• 📧 Email
• 🌐 Website / Digital Communication